Protocols and Etiquette
LISTEN, LISTEN, LISTEN
Did we mention LISTEN? The radio is very important. This is how we know where to go, how to locate one another, etc. We must be concise, therefore think before you speak into the radio.
Patrollers are required to carry a radio with them when on duty. Do not forget to grab your assigned radio before leaving the locker room for your daily zone assignment. Make sure your radio is off during the morning meeting AND do not forget to turn it on when leaving the locker room to your assigned zone.
The Director, Assistant Director and Supervisors have permanently assigned radio numbers. All other patrollers will be assigned a zone that has a corresponding number for that day. Listed below are the radio numbers to corresponding personnel and assigned zones.
|200||Patrol Director||Kurt Gale|
|201||Asst. Patrol Director||Kolina Coe|
|202||Patrol Supervisor||Max Anderson|
|203||Patrol Supervisor||Sam Padilla|
|204||Patrol Supervisor||Mitch Davenport|
|205||Patrol Supervisor||Michael Doubek|
|206||Patrol Supervisor||Dirk Lewis|
|235, 236||Mid Mountain (MMHQ)|
- Inappropriate use of the radio will not be tolerated.
- Always state the person you are calling first, then your own
- “Patrol Dispatch, National Coe”
- When responding, always state your location.
- “Patrol Dispatch, National Coe on scene Follow Me”
- When a Patrol Bump is called, be sure to respond with the coverage level, i.e. the number of patrollers excluding supervisors.
- “Pluto Patrol, National Coe”
- “Traffic for Pluto Patrol, covered by 2”
- Depress microphone lever completely, wait for the beep and then start speaking. A good reminder is to key the mic, breathe in, and then go ahead with your radio traffic.
- Limit conversation to clear, concise broadcasts. Speak in a normal tone of voice and hold the radio a few inches away. It is not necessary to shout.
- Use the telephone when possible. Keeping radio communications for accidents and “on hill” situations only. Remember many people listen to the radio. Professional use of the radio is required. Restrict radio communication to business only.
- When you see an incident from a distance and are able to respond advice Patrol Dispatch that you will be responding without sled, if you do not have a sled.
- “Patrol Dispatch, National Coe. I have a visual of an accident on lower Axe Handle. I am at the intersection of West Ridge and Axe Handle, I will be responding without sled.”
Radio Codes and shorthand are not often used except for the few listed below to avoid too many details being stated over the radio:
- 101: Incident on lift. While on lift, during loading, or unloading of lift.
- 102: Incident involves collision between two moving objects.
- 103: Incident involves collision of moving object (e.g. skier, boarder, snowbike, etc.) and inanimate object (i.e. tree, tower, or other object)
- UTL: Unable to Locate. If you are dispatched to an incident and you get to where it was reported with no sign of an accident, ski the entire run and continue searching. Many times they will not be where they were reported. Once you have skied the entire run with no sight of an injury, advise Dispatch you are unable to locate the accident/incident and ask who reported this incident. You may be able to talk with the reporting party and get a better clarification on the location and then clarify. For example, is the incident on the run to the right side of Rendezvous looking up from the bottom or the run to the right looking down from the top (also known as skier’s right)?
- CODE BLUE: Any situation reported as a person NOT BREATHING and/or NO PULSE. The closest patroller will respond soon as possible without a sled. Once on scene, confirm CODE BLUE; give exact location, and START CPR. If CPR is not needed, the Patroller needs to contact Patrol Dispatch soon as possible confirming status of patient or change it to a Code 3 situation.
- CODE 3: A LIFE THREATENING situation, or has the potential to become a Code Blue. Some examples are:
- Spinal injuries with neurological deficit.
- Compromised airway.
- Impaired or absent circulation.
- Major chest, abdominal, or internal trauma.
- Altered or no level of consciousness.
- Heart attack or stroke.
- Femur fractures with major complications.
- Uncontrolled bleeding-shock.
If you are dispatched from a patrol station to respond to a possible Code 3 and have Patrollers available to back you up, respond quickly without a sled. If you are patrolling close to the area, call Dispatch immediately to advise them you are responding. If you are close, but it is out of your complex, respond. This is a case “the closest patroller goes”. All other Patrollers return to station and stand by. While you are in route, Patrollers will prepare sleds, backboard, trauma bag or any other additional equipment that might be needed. As soon as you arrive on scene, confirm condition of patient, exact location, whether it is a Code 3 incident, and if any additional equipment or personnel will be needed. As soon as the incident is a conformed Code 3, additional resources will be dispatched to the scene.
- 10-10: A Patroller is in need of assistance in dealing with a physical altercation between guests.If you are nearby and able to respond, please do so.
- 10-10 Alpha: A Patroller is in need of immediate assistance from any available radio unit. If you are the closest unit, it is acceptable to uncover a bump for a 10-10 Alpha call. Examples include, but are not limited to physical attacks upon Patrol or Mountain staff.
- 10-100: Incident occurs which requires further investigation.
- CIRCLE THE WAGONS: This command is given by patrol management, patrol supervisors, or patrol dispatch when necessary. It is used in extraordinary circumstances when coverage is needed above all other duties. Patrollers are to go to Pluto immediately.
Reporting and Responding to Incidents
Accidents may be reported in various ways including radio, telephone, a customer, an employee, or by encountering an incident. There are 3 ways in which they can be announced:
- Phone call to Patrol Dispatch and then Patrol Dispatch calls for any available patrollers.
- Patrol Dispatch: “Any patrollers in the ABC Area, Patrol Dispatch”
- National Coe: “Patrol Dispatch, National Coe at the bottom of Springboard”
- PD: “National Coe, report of an injury at the top of Arrow lift.”
- NC: “Patrol Dispatch, National Coe copies and is responding to top of Arrow lift.”
- PD: “Dispatch copies, National Coe responding to top of Arrow lift at 10:12.”
- <shortly after, National Coe arrives on scene>
- NC: “Patrol Dispatch, National Coe on scene top of Arrow.”
- Patroller skis/boards and then reports to dispatch that patroller is on scene.
- NC: “Patrol Dispatch, National Coe. I am on scene Drifter.”
- PD: “Dispatch copies, National Coe on scene Drifter”
- Customer reports incident to patroller, but unable to respond due to current location.
- 232: “Patrol Dispatch, 2-3-2”
- PD: “Go for Dispatch 2-3-2”
- 232: “I have a customer report of an injury on the first jump on Pinball but I am unable to respond.”
- PD: “Dispatch copies. Vista patrol, do you copy traffic? Report of an injury at the first jump of Pinball.”
- Vista Patrol NP: “Vista copies. National Philpot responding to the first jump on Pinball. Vista covered by 1.”
- PD: “Dispatch copies, National Philpot responding to first jump on Pinball at 2:45. Vista covered by 1.
- <shortly after, National Philpot arrives on scene>
- NP: “Patrol Dispatch, National Philpot on scene at first jump of Pinball.”